Starlife Health Plan

IPA work with Starlife Health Plan:

  • Affiliated Partners – https://affiliatedpartners.net/
    • Customer Service Number: 562-287-8887
    • Location: 6800 Lincoln Ave, Buena Park, CA 90620
  • Quality Care 
    • Customer Service Number: 562-287-8887
    • Location: 6800 Lincoln Ave, Buena Park, CA 90620

 

Starelife Holding DBA Starlife Health Plan

Founded by Dr. Jonathan Nguyen in 2022, the restricted Knox-Keene entity currently serves the Los Angeles and Orange County areas, expanding to the Inland Empire in 2024. Starlife is fully professionally managed by the Innovative Management Systems MSO.

Provider Directory:  https://quickcap.imsmso.com/provider_directory/index.php

Submit claims to IMS electronically through Office Ally Payer ID: STARH

Standard/Routine Authorizations will be processed no later than 14 days.
Expedited/Urgent Authorizations will be processed within 72 hours.

Claim Mailing Address: 17127 Pioneer Blvd suite B, Artesia, CA 90701

Starlife/Affiliated Partners Phone number: 562-287-8887 (Applicable to both Hospital Admit & Auth Transfer After Hours and Prior Auth.)

Affirmative Statement

IMS employees who are in the position to review, conduct, or make medical decisions are not influenced by financial incentives, bonuses, or additional compensation relating to the quality of, access to, or utilization of Health Care services rendered to members. Physician reviewers are not rewarded for issuing denials of coverage. All decisions are reviewed using evidence-based guidelines, criteria, and/or the members’ Health Plan/IPA Evidence of Coverage.

To discuss denials, criteria, or to obtain an appeal, please call our Customer Service team at 323-800-8283.

Obtaining Decision Making Criteria

Clinical criteria related to Utilization referral decisions are available to Members, Providers, and the public, and may be requested by contacting the IMS Utilization Management Department, or via fax, portal, or by phone at 323-800-8283.  The criteria will be delivered within one (1) business day of the request.

IPA Attestation

Affirmative Statement Attestation