About IMS

IMS delivers Practice Management and Administrative Services to individual physicians, group practices, FQHCs, and hospitals. We focus on regulatory compliance, customer and provider experience, and measurable quality outcomes, while utilizing enhanced data analytics to enable practices to regulate and improve overall medical spending and successfully manage HEDIS and STAR measures. We believe that maintaining current technology is critical in the managed care environment, as the development of automated reports will result in the ability to build provider protocols to enhance member health care outcomes, while capitalizing on revenue compensation.

With member financial risk shifting from the health plan to the provider, it is important to have a management team that not only understands the intricacies of managed care but is also knowledgeable of health plan goals and regulatory requirements. The IMS team has been carefully selected based on their experience in the industry and comes from a wide range of various nationwide health plans, California IPAs, and other MSOs. This collective experience and expertise enable IMS to thoughtfully establish best practice protocols based on proven models and previous lessons learned to construct an effective multi-payor environment.

What makes IMS unique

The IMS team! Our team members have a wide range of managed care experience – from working at national health plans and hospitals systems to being hands on with patients. Our team understands the barriers and are here to help you navigate the managed care system. We understand the challenges your members face in getting timely authorizations or simply having their questions answered in a way they understand. We understand the value of time and know the challenges providers experience in trying to get claims paid and how that time could be better utilized towards member experience. IMS has invested in its infrastructure, using cutting edge technology to streamline processes and develop automation to provide our staff with time to listen and provide timely results. IMS is about removing barriers and solving problems to offer the client, the provider, and member the best experience possible.

Additionally, IMS offers concierge type programs designed to complement and align with health plans’ quality and satisfaction goals. If you would like to hear more about our programs, contact our Provider Relations team by emailing us at providerrelations@imsmso.com.

Lastly, IMS is set up to support the entrepreneurs who are patient-centered, motivated, quality driven, who are looking to become an Independent Physician Association/Medical Group or to grow and expand. We offer a wide range of assistance from helping you to become a RBO, identifying areas where money is being wasted or left on the table, developing your network to penetrate or expand new markets, and offering various cost-effective solutions to becoming Knox-Keene licensed. If you would like to learn more, contact our Provider Relations team by emailing us at providerrelations@imsmso.com.

Our mission

To provide a comprehensive, value added management and support system for our clients, including health plans, physician groups, private practices, FQHCs and hospitals, by breaking through barriers, offering innovative solutions, being accountable for results, and providing the best possible experience and outcome.

Our vision

Optimizing automation to enhance the focus on member-centric quality outcomes, striving to attain a higher quality of life for the member, and obtaining higher financial returns to the client while providing “concierge” level customer service at all times.

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