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Contact Information

Innovative Management Systems

Address: 13200 Crossroads Pkwy. N., #315 City of Industry, CA 91746

Phone: 323.800.8283
Toll Free Number: 800.285.6164
711 (TTY)

Fax: 323.798.3029

*IMS provides services, free of charge, in the requested language through bilingual staff or an interpreter.

IMS offers Telecommunications Relay Services (TRS):
TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY). Simply dial 711to be automatically connected to a TRS operator. It’s fast, functional, and free. Dialing 711 can initiate a call from any telephone in the United States, without a seven or ten-digit access number.

Video and Internet-based relay services:
711 dialing access does not work for Video Relay Service (VRS), Internet Protocol (IP) Relay or IP Captioned Telephone Service (IPCTS) Relay calls. Hearing persons initiating a VRS or IP Relay call may do so by calling the provider’s 800 number. IPCTS users should call their party directly and a communications assistant will be automatically connected to the call.

To anonymously report compliance/fraud, waste, abuse concerns:
Compliance Anonymous Toll-Free Hotline (available 24 hours a day, 7 days a week): 1-855-222-1025
Compliance Fax: 1-323-832-8141
Online Reporting:
Compliance Email:

To request copies of IMS policies and procedures:
During Business Hours: Customer Service Department at 323-800-8283
After-hours: UM Department 1-800-285-6164 (toll free)
Policy’s will be delivered within five (5) business days from request date.

General Inquiries

Do you have a question for us? We would be happy to help. Please submit your questions, comments, or concerns in the fields below. Our friendly service team will get back to you as soon as possible.

Department Emails

Customer Service:

Provider Relations:





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