*IMS provides services, free of charge, in the requested language through bilingual staff or an interpreter.
IMS offers the following:
Telecommunications Relay Services (TRS):
TRS permits persons with a hearing or speech disabilities to use the telephone system via a text telephone (TTY). Simply dial 711 to be automatically connected to a TRS operator. It’s fast, functional and free. Dialing 711, can initiate a call from any telephone in the United States, without a seven or ten-digit access number.
Video and Internet-based relay services:
711 dialing access does not work for Video Relay Service, Internet Protocol Relay or IP Captioned Telephone Service Relay calls. Hearing persons initiating a VRS or IP Relay call may do so by calling a provider’s 800 number. IPCTS users should call their party directly and a communications assistant will be automatically connected to the call.
To anonymously report compliance concerns:
Compliance Hotline (Available 24 hours a day): 844.359.3410
Compliance Fax: 323.832.8141
To request copies of policies and procedures:
During Business Hours: Customer Service Department at 323-800-8283
After-hours: UM Department 1-800-285-6164 (toll free)
Policy’s will be delivered within five (5) business days from request date.