*IMS provides services, free of charge, in the requested language through bilingual staff or an interpreter.
IMS offers Telecommunications Relay Services (TRS):
TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY). Simply dial 711to be automatically connected to a TRS operator. It’s fast, functional, and free. Dialing 711 can initiate a call from any telephone in the United States, without a seven or ten-digit access number.
Video and Internet-based relay services:
711 dialing access does not work for Video Relay Service (VRS), Internet Protocol (IP) Relay or IP Captioned Telephone Service (IPCTS) Relay calls. Hearing persons initiating a VRS or IP Relay call may do so by calling the provider’s 800 number. IPCTS users should call their party directly and a communications assistant will be automatically connected to the call.
To anonymously report compliance/fraud, waste, abuse concerns:
Compliance Anonymous Toll-Free Hotline (available 24 hours a day, 7 days a week): 1-855-222-1025
Compliance Fax: 1-323-832-8141
Online Reporting: www.lighthouse-services.com/imsmso
Compliance Email: Compliance@imsmso.com
To request copies of IMS policies and procedures:
During Business Hours: Customer Service Department at 323-800-8283
After-hours: UM Department 1-800-285-6164 (toll free)
Policy’s will be delivered within five (5) business days from request date.