Brand New Day Health Plan
Phone: 866.255.4795
Fax: 657.400.1208
24 Hr Nurse Line: 888.687.7321

(Year Round) Monday-Friday 8am-8pm PST.

Claims Submissions:

Brand New Day
P.O. Box 93122
Long Beach, CA 90809

Phone: 866.255.4795 ext. 2014
Fax: 657.400.1204

Office Ally Payer ID for Claims: UC001
Office Ally Payer ID for Encounter Data: UC002

General Compliance Training
Code of Conduct
BND Model of Care (MOC) Training
Fraud, Waste, and Abuse Training


Schedule Routine Transportation (to and from doctor visit’s)
Call: 1.855.804.3340, TTY: 711
Monday – Friday 8 a.m. – 6 p.m.

Schedule Medical Transportation (non-urgent)
Call: 1.855.804.3484, TTY: 711
Monday – Friday 8 a.m. – 6 p.m.

Brand New Day Health Plan Compliance Training:

Compliance Training

The Centers for Medicare and Medicaid Services (CMS) and other federal and state regulators require that Brand New Day ensure that its, employees, volunteers, senior management, and board of directors are aware of specific government rules and regulations. In order to meet this requirement, please take these steps:

  • Complete the four training modules below by clicking on each.
  • Complete the attestation below the training.
  • Hit the submit button which will send the attestation to Brand New Day for archival.





For questions, email the Compliance Department at

Notice from Brand New Day Health Plan:

Brand New Day follows all guidance and protocols issued by the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments in supporting our members’ needs.

06.23.20 COVID-19 Testing Site Updates for LA County:

04.22.20 COVID-19: Fast facts. What you need to know about prevention, symptoms, and when to see a doctor. (English | Spanish)

04.02.2020 CA Hotline Services & Help for Older Californians: Governor Newsom Launches Campaign to Protect Health and Well-being of Older Californians during COVID-19 Outbreak

03.25.20 County of Los Angeles: COVID-19 News for Senior – LA City/County Elder Nutrition Program

03.19.20 CalMatters.Org: Now that COVID-19 has swept CA, are you wondering what you can and can’t do?

03.16.20 California Dept. of Public Health (CDPH): COVID19 Guidance on Self-Isolation for Older Adults and Those Who Have Elevated Risk

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