Pacific Associates IPA
IPA NAME |
SERVICING COUNTIES |
| Pacific Associates IPA | Los Angeles County |
Pacific Associates IPA
Provider Directory: https://quickcap.imsmso.com/provider_directory/index.php
Address: 13200 Crossroads Pkwy. N., #315, City of Industry, CA 91746
Phone: 323-800-8283
UM After Hours: 1-800-285-6164
Health Plans managed by Innovative Management Systems MSO:
- Brand New Day – https://www.bndhmo.com/
- CleverCare – https://clevercarehealthplan.com/
Submit claims to IMS electronically through Office Ally Payer ID: PAIPA or through Portal
Standard/Routine Authorizations will be processed no later than 14 days.
Expedited/Urgent Authorizations will be processed within 72 hours.
Provider Portal Link:
https://quickcap.imsmso.com/imsmso/general/index.php#med_dashboard_frame&link_module=14&link_id=455
IMS MSO Phone: 323-800-8283
Affirmative Statement
IMS employees who are in the position to review, conduct, or make medical decisions are not influenced by financial incentives, bonuses, or additional compensation relating to the quality of, access to, or utilization of Health Care services rendered to members. Physician reviewers are not rewarded for issuing denials of coverage. All decisions are reviewed using evidence-based guidelines, criteria, and/or the members’ Health Plan/IPA Evidence of Coverage.
To discuss denials, criteria, or to obtain an appeal, please call our Customer Service team at 323-800-8283.
Obtaining Decision Making Criteria
Clinical criteria related to Utilization referral decisions are available to Members, Providers, and the public, and may be requested by contacting the IMS Utilization Management Department, or via fax, portal, or by phone at 323-800-8283. The criteria will be delivered within one (1) business day of the request.
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